Refund & Return Policy
Kotton Kilos
At Kotton Kilos, we value your trust and strive to deliver quality fashion products. If for any reason you are not fully satisfied with your purchase, please review our Refund & Return Policy below.
1. Eligibility for Returns
You may request a return if all of the following conditions are met:
- The product is unused, unwashed, and unworn
- The product is in its original condition with all tags and packaging intact
- The return request is made within 7 days of delivery
Items returned without meeting these conditions may not be accepted.
2. Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
- Innerwear, lingerie, socks, or personal accessories (for hygiene reasons)
- Products purchased during sales, clearance, or promotional offers
- Customized, altered, or made-to-order items
- Products showing signs of use, washing, damage, stains, or odor
3. Return Request Process
To initiate a return:
- Contact us within 7 days of receiving your order
- Share your order number, product details, and reason for return
- Once approved, you will receive return instructions
Returned items must be shipped back within 3 days of approval.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item sent by Kotton Kilos.
4. Refund Policy
- All returned items undergo a quality inspection
- Once approved, refunds are processed within 7–10 business days
- Refunds are credited to the original payment method or issued as store credit, depending on the payment method used
Shipping charges (if any) are non-refundable, except in cases of damaged or incorrect products.
5. Exchange Policy
- Exchanges are allowed for size or color, subject to stock availability
- Exchange requests must be made within 7 days of delivery
- Only one exchange per order is permitted
If the requested replacement is unavailable, a refund or store credit will be offered.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery
- Provide clear photos or videos as proof
- We will arrange a free replacement or full refund, including shipping costs
7. Order Cancellation
- Orders can be cancelled before dispatch
- Once the order has been shipped, cancellation requests will be handled as returns under this policy
8. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
📧 Email: support@kottonkilos.com
📞 Phone: 562-228-9841
🌐 Website: www.kottonkilos.com